Refund Policy

Last Updated: January 15, 2025

1. Our Commitment

At sociora.org, we are committed to your satisfaction with our fitness training services. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. General Refund Policy

We offer refunds under specific circumstances as outlined in this policy. All refund requests are subject to review and approval by our team. We reserve the right to deny refund requests that do not meet the criteria specified in this policy.

3. Eligibility for Refunds

3.1 One-Time Purchases

For one-time purchases of training programs, guides, or other digital products:

• Refund requests must be submitted within 14 days of purchase
• You must provide a valid reason for the refund request
• Digital products that have been substantially accessed or downloaded may not be eligible for refund
• Refunds will not be issued if you have violated our Terms & Conditions

3.2 Subscription Services

For monthly or annual subscription services:

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• If you cancel within the first 7 days of your initial subscription, you may be eligible for a full refund
• Renewal charges are non-refundable except in cases of billing errors

3.3 Personal Training Sessions

For individual or package personal training sessions:

• Unused sessions may be refunded if requested at least 48 hours before the scheduled session
• Sessions cancelled with less than 24 hours notice are non-refundable
• Partial refunds for session packages may be provided for unused sessions minus a 10% administrative fee
• Refund requests must be submitted within 30 days of purchase

4. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

• Downloadable content that has been fully accessed or downloaded
• Completed training sessions or consultations
• Promotional or discounted purchases (unless required by law)
• Gift cards or gift certificates
• Services rendered more than 30 days prior to refund request
• Third-party products or services purchased through our platform
• Administrative or processing fees

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you must:

1. Contact us via email or phone with your refund request
2. Provide your order number, purchase date, and account information
3. Clearly explain the reason for your refund request
4. Submit any supporting documentation if applicable

5.2 Review Process

Upon receiving your refund request:

• We will acknowledge receipt within 2 business days
• Your request will be reviewed within 5-7 business days
• You will be notified of our decision via email
• If approved, refunds will be processed within 10 business days

5.3 Required Information

To process your refund efficiently, please provide:

• Full name and email address associated with your account
• Order number or transaction ID
• Date of purchase
• Service or product name
• Detailed explanation of refund reason
• Any relevant supporting documentation

6. Refund Amounts and Methods

6.1 Full Refunds

Full refunds (100% of purchase price) may be issued in the following circumstances:

• Billing errors or duplicate charges
• Technical issues preventing access to purchased content
• Services not delivered as described
• Cancellation within the applicable guarantee period
• As required by applicable consumer protection laws

6.2 Partial Refunds

Partial refunds may be issued for:

• Partially used service packages
• Services cancelled outside the full refund period but within policy timeframes
• Situations where partial service was rendered or content accessed

6.3 Refund Methods

Refunds are processed using the original payment method:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Processing times may vary depending on your financial institution.

7. Special Circumstances

7.1 Medical or Health Reasons

If you are unable to continue using our services due to medical or health reasons:

• Contact us as soon as possible with your situation
• Provide medical documentation if requested
• We will work with you to find an appropriate solution, which may include refunds, service suspension, or alternative arrangements

7.2 Technical Issues

If technical problems prevent you from accessing our services:

• Contact our support team immediately
• We will attempt to resolve technical issues within 48 hours
• If issues cannot be resolved, you may be eligible for a refund
• Refund eligibility depends on the nature and duration of the technical problem

7.3 Dissatisfaction with Services

If you are unsatisfied with our services:

• Contact us within 14 days of purchase to discuss your concerns
• We will attempt to address your concerns and provide alternative solutions
• If a resolution cannot be reached, you may be eligible for a partial or full refund
• Subjective dissatisfaction alone may not qualify for a refund if services were delivered as described

8. Subscription Cancellation

8.1 How to Cancel

You can cancel your subscription:

• Through your account settings on our website
• By contacting our customer support team
• Via email with your cancellation request

8.2 Cancellation Timing

To avoid being charged for the next billing period:

• Cancel at least 24 hours before your renewal date
• Cancellations take effect at the end of the current billing period
• You will retain access to services until the end of the paid period

8.3 Post-Cancellation

After cancellation:

• You will receive confirmation via email
• Your access continues until the end of the billing period
• No further charges will be made
• You can reactivate your subscription at any time

9. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your financial institution:

• Your account will be immediately suspended pending investigation
• We will provide documentation of services rendered to your financial institution
• Please contact us first to resolve any billing concerns before initiating a chargeback
• Unjustified chargebacks may result in account termination and legal action
• You may be responsible for chargeback fees and legal costs if the dispute is found in our favor

10. European Union Consumer Rights

If you are located in the European Union, you have the right to:

• Cancel digital content purchases within 14 days of purchase (cooling-off period)
• Receive a full refund if you cancel during the cooling-off period
• This right is waived if you have started downloading or accessing digital content with your explicit consent

11. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.

Your continued use of our services after changes to this policy constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Exceptions and Special Cases

We understand that unique situations may arise. While we strive to adhere to this policy, we reserve the right to make exceptions on a case-by-case basis at our sole discretion.

Contact us if you believe your situation warrants special consideration beyond the standard policy terms.

13. Refund Policy Summary

14. Contact Us

15. Legal Disclaimer

This Refund Policy does not affect your statutory rights as a consumer under applicable law. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

This policy is governed by the laws of Poland. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Poland.